Our Business

Win in Discount

Lead in Omnichannel

OUR BUSINESS

STRATEGIC PRIORITIES

WIN IN DISCOUNT

LEAD IN OMNICHANNEL

ECOSYSTEM OF CHOICE

ENABLERS

REGENERATIVE COMPANY

OPPORTUNIY

COMMUNITY

SUSTAINABILITY

ETHICS AND INTEGRITY

Ethics and Compliance
Digital Citizenship and Information Security
Human Rights
Risk Assessment
Corporate Governance

FINANCIAL VALUE

DOWNLOADS

ENABLERS

CUSTOMER FIRST

our strategy is based

on and empowered

by our enablers

32
Distribution Centers
21 Mexico
11 Central America

237,605
associates

ENABLERS

We have four enablers that help us execute and enhance our strategy with a focus on customer centricity, the strength of our supply chain, the use of technology and data, and the best talent.

CUSTOMER
CENTRICITY

Our goal is to earn our customers’ loyalty and trust by focusing on increasing our NPS (Net Promoter Score), improving price perception, increasing our brand value, and fostering product adoption.

Our customers’ loyalty and trust contributes to building a more efficient, profitable and sustainable business.

8,586,867

customer shopping experience Index surveys throughout the region

SUPPLY
CHAIN

Our impact lies in driving a forward-thinking operation connected to the business transformation, prioritizing digitalization and productivity.

The strength of our robust distribution network lies in our more than 3,900 stores, leveraging the omnichannel capabilities of Distribution Centers and physical stores, and backed by middle- and last-mile infrastructure.

+1,500 million
boxes moved annually

TECHNOLOGY

We use technology to support our strategy, accelerate growth, and facilitate business decisions that streamline our operations. We drive infrastructure modernization and invest continuously in initiatives, programs, and projects to create new, more efficient, and secure capabilities that satisfy the company’s requirements in terms of innovation and technology.

170 million
pesos saved annually by reinforce our technological infrastructure

Walmart is a people led, tech powered omnichannel retailer, dedicated to helping people save money and live better.

BEST
TALENT

At Walmart de México y Centroamérica, the talent of our associates is a key enabler for success of our company. Therefore we create opportunities for development that contributes to improving their quality of life.

331,353
associates trained

Everyday we seek to encourage belonging, diversity, equity and inclusion, in an environment where each associate can be, grow and belong.