Our Business

Win in Discount

Lead in Omnichannel

OUR BUSINESS

STRATEGIC PRIORITIES

WIN IN DISCOUNT

LEAD IN OMNICHANNEL

ECOSYSTEM OF CHOICE

ENABLERS

REGENERATIVE COMPANY

OPPORTUNIY

COMMUNITY

SUSTAINABILITY

ETHICS AND INTEGRITY

Ethics and Compliance
Digital Citizenship and Information Security
Human Rights
Risk Assessment
Corporate Governance

FINANCIAL VALUE

DOWNLOADS

LEAD IN
OMNICHANNEL

CUSTOMER FIRST

we offer the best shopping

experience wherever

and however they need it

21.7 %
eCommerce Gross Merchandise Value (GMV) growth in Mexico

+1,200
stores with On Demand service in Mexico

LEAD IN OMNICHANNEL

As an omnichannel leader, we have positioned ourselves as the main point of purchase for our customers and members. We offer a wide variety of products and services, easily available and accessible at the best price. Our commitment is to provide a seamless shopping experience for our customers and members by matching their needs, so they can buy what they want, where and when it is most convenient for them.

88%
of people living in the major cities of the nation can reach one of our stores in 10 minutes

OUR ECOMMERCE

Our strategy is focused on improving the shopping experience, effectively driving innovation and continuous development in our operation.

eCommerce total sales represented 6.8% of GMV in Mexico

eCommerce Gross Merchandise Value (GMV) increased 21.7%

eCommerce in Central America closed the year with more than a 45% growth in sales

WE EXPANDED
ON DEMAND

Our On Demand service has grown exponentially, showing the ongoing expansion of our omnichannel infrastructure and the benefits of our investment strategies.

1,207
Stores with On Demand service in Mexico

113
Stores with On Demand service in Central America

1,207 of our 3,007 stores are enabled to offer this service in more than 330 cities in Mexico.

This year, we have made significant advancements in On Demand service in Central America, improving the user experience, optimizing payment processes, expanding our geographical coverage and experiencing a solid GMV growth.

WE ACCELERATED THE GROWTH
OF OUR EXTENDED ASSORTMENT

We continue to strengthen our extended assortment, leveraging technology and initiatives implemented in other Walmart markets to benefit our customers in the region.

56%
of total 1P orders within the16 major cities in Mexico were delivered the same or the following day