DOING THE RIGHT
THING DRIVES US

DOING THE RIGHT
THING DRIVES US

CORPORATE GOVERNANCE AND TRANSPARENCY

Because doing the right thing drives us, we adhere to the highest ethics and integrity standards, and to a strong corporate governance structure in order to protect our company’s interests and create value for our shareholders.

Code of Ethics and Conduct

Our Code of Ethics and Conduct is the document which includes the norms, professional ethics, work stipulations, and behavioral standards that need to be followed by our stakeholders.

100% of our employees took an updating course on the Code of Ethics and Conduct.

100% OuR SUPPLIERS INFORMATION ON THE CRÉDITO REAL CODE OF ETHICS AND CONDUCT.

72% of our employees received training on human rights.

To report any violations to the code, or any of our policies we offer a line through several means of communication which are confidential and independently-run.

22 REPORTS RECEIVED, OF WHICH NONE WERE RELATED TO ACTS OF DISCRIMINATION.

Human rights

The respect for human dignity and fundamental rights constitutes a key element in Crédito Real’s philosophy, which is why we understand that each individual has a unique, exclusive, autonomous, conscientious, free, and responsible identity, which has a value all of its own.

Corporate Governance

The Crédito Real Corporate Governance structure is composed of our principles, norms, and statutes which regulate the responsibilities of our decision makers to create value and at the same time safeguard the company’s interests. Our top governing body is the Board of Directors.

12 members includes our Board of Directors.

6 committees support the work Of Board of Directors.

Risk management

As happens in every organization, at Crédito Real we are exposed to market, regulatory, technological, environmental, and social risks, and to factors outside the realm of our operation related to national and macroeconomic events. This is why we have a risk management model in place, we work to strengthen our culture of prevention as one of our priorities, and we allocate an annual budget to these issues, in addition to implementing prudent financial management practices. The Board of Directors, with the support of the Audit Committee and the Communications and Control Committee, performs a quarterly review to verify that the risk management model is enforced. In addition, the CEO presents to the Board of Directors a quarterly report on the status of each of the risks that have been identified by Crédito Real.

Transparency

Transparency, accountability, and the fight against corruption are topics to which we grant much attention on our agenda. We were included once again in the list of the top 500 companies in the fight against corruption, ranking 87th, with a higher score than in previous years resulting from our actions aimed at fighting corruption.

362 emplomes trained ON CRÉDITO REAL ANTI-CORRUPTION POLICIES AND PROCEDURES.

304 manuals,, policies, and procedures in our operations to identify potential corruption breaches.

We occupy position 87th of the Ranking 500 COMPANIES IN THE FIGHT AGAINST CORRUPTION.