our
Strong drive

Annual and Sustainability Report

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WE HAVE
WHAT DRIVES US

OUR HIGHER PURPOSE.
OFFERING OPPORTUNITIES, SATISFYING NEEDS, AND
MAKING DREAMS COME TRUE.

ANGEL ROMANOS BERRONDO
Chief Executive Officer Crédito Real

Message from
the CEO

For Crédito Real, 2019 was once again an important year for growth during which our yearly results were good—despite the challenging environment we faced in Mexico—providing us with the drive we needed to achieve the objectives established in our budget.

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We are
crédito real

We are a Mexican company with more than 25 years’ experience in offering financial solutions—through innovative products—to segments that are usually neglected by the traditional banking system.

We are present in Mexico, the US, Costa Rica, Panama, Honduras, and Nicaragua.

Across seven business segments we serve our more than 916,320 clients* with products tailored to their needs.

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Strategy and value creation

Reaching further
drives us

We work to achieve our 2022 vision in accordance to our business model with a sustainable focus that enables us to address topics that are relevant to both our business and our stakeholders.

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Since 2003

we adhere to the Global Compact

14 material

topics we address

18 stakeholders

identified

agility and service

Making dreams come
true
drives us

We know that in order to achieve this it is imperative that we use state-of-the-art technology and have a strong value chain which, in addition to a marketing strategy based on our business’ strengths, enables us to reach further.

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354 suppliers

are part of our value chain

Cultura Azul

(Blue Culture) is the organizational culture that gives us an identity

Financial performance

Conquering new
goals
drives us

Our work is focused on our 2022 Vision, but without limiting ourselves to the future. The fact that we have maintained sustained growth over the past few years and have consolidated our success in the market reflects this.

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MXN $11,933

interest revenue

34.2%

capitalization

29.3%

growth in the loan portfolio

talent and community

Achieving success
together
drives us

In order to be successful together, we aim to offer our employees benefits, permanent training, evaluations to detect potential improvements, and the working conditions needed for them to grow professionally and personally.

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MXN $6.3 MDP

invested in training

622

employees

MXN $3.7 MDP

invested in Crédito Real Tennis Center

Environment

Imagining a better
future
drives us

Because imagining a better future drives us, we make a permanent effort to efficiently manage the resources we need to operate and to mitigate the negative impact of our business on the environment.

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2.57 GJ

of CO₂e per employee of energy intensity

0.52 tCO₂e

per employee of emissions intensity

5,712 m3

of water consumed

Corporate governance and transparency

Doing the right
thing
drives us

We adhere to the highest ethics and integrity standards, and to a strong corporate governance structure in order to protect our company’s interests and create value for our shareholders.

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Zero

reports received related to discrimination

72%

of our employees received training on human rights

362

employees received training on anti-corruption

Since 2012 we are part of different national and international initiatives, and we have been recognized by different organizations.

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